Returns and refunds

You have fourteen days to change your mind. If your order is not what you wanted, you may send it back and get your money returned. Here is how that works.

Fourteen days to change your mind

The period starts on the day you receive the parcel. Within those fourteen days you let us know you want to withdraw from the purchase — an email to info@freeseedsonline.com is enough. After that you have another fourteen days to send the parcel back.

You do not have to explain why. That is your right and we will not ask.

In what condition

Seeds must come back unopened and unused, in their original packaging. An opened packet is one we can no longer sell, and we do not take it back.

You may look at the parcel the way you would in a shop. Go further — germinating, growing, using — and the right of withdrawal lapses for those seeds.

What it costs

You pay for the return shipping. If you send everything back, you also get the outbound shipping cost returned, up to the price of the cheapest shipping method we offer.

Send the parcel back in a way that gives you proof of postage. If it goes missing without tracking, we cannot refund it.

Refund

Once your parcel arrives and we have seen the seeds are unopened, we refund you. That happens within fourteen days, by the same means you paid with.

You get an email as soon as your return reaches us, and another when the money is on its way.

Damaged or wrongly delivered

If something is wrong with what you received — damaged, the wrong seed, or something missing — email us within a week with your order number and a photo. We will sort it out: send it again or refund you, whichever you prefer. The shipping is on us in that case.

Where to send it

FreeSeedsOnline
Nieuwe Boteringestraat 41
9712 PH Groningen
The Netherlands

Always announce your return by email first. A parcel that turns up unannounced is one we cannot match to an order.

Questions

Call +31 50 2043096 or email info@freeseedsonline.com. Reachable seven days a week.